Terms and Conditions

Terms and Conditions

Disclaimer

All prices are correct as of December 2016, Greka Foods has the right to change prices and specifications without prior notice. All products shown are as accurate as the website allows. The availability of an item on the website does not guarantee that it is in stock.

Privacy policy

We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We are committed to protecting your privacy and we will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation from time to time that are in place.

We collect information for the following purposes:

  • Processing your order;
  • For statistical purposes to improve this website and its services to you;
  • If you consent, to notify you of products or special offers that may be of interest to you.

The type of information we will collect about you includes: your name, address, phone number, fax number if relevant, e-mail address and credit/debit card details. We will not give or sell your details to any other party for any reason unless you specifically ask us to do so.

The information we hold will be accurate and up to date. You can check the information that we hold about you by telephoning, writing or e-mailing us. If you find any inaccuracy, we will delete or correct it promptly.

Greka Foods will use only the methods supplied by you for communication with you (e.g. telephone, mail address and/or by e-mail). You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.

Our rights We reserve the right to:

Modify or withdraw, temporarily or permanently, this website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the website; and/or

Change the Terms and Conditions from time to time, and your continued use of the website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Terms and Conditions have been changed. If you do not agree to any changes to the Terms and Conditions, then you must immediately stop using the website.

Purchase of products Orders must be placed by phone, mail or online. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a party procures unauthorised access to any data you provide when accessing or ordering from the website.

All attempts will be made to deliver to the address and postcode as you have entered it. Greka Foods are unable to accept liability for late or failed delivery due to incorrect or inaccurate information.  

The maximum order which can be placed is 16 jars. Should you wish to purchase more than 16 jars please contact us direct on 07484 829197.

Pricing policy All prices are exclusive of VAT at the current rates and are correct at the time of entering the information onto the system. The total cost of your order is the price of the products ordered plus delivery charges.

Price changes

We may alter prices at any time. We try our best to keep price changes to a minimum but sometimes it is inevitable. We will aim to update the web site as soon as possible, but may not be able to make changes immediately. If the price of an item you have ordered has increased, we will contact you before charging the additional amount.

Payment methods

You can pay by;

  • Visa
  • Master Card
  • Electron
  • Maestro

We reserve the right to withdraw any products from this website at any time and/or remove or edit any materials or content on this website. We may also refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this website whether or not the product has been sold; removing or editing any materials or content on the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

Out of stock items If any items that you have ordered are not available straightaway for any reason we will contact you as soon as possible to offer you an alternative product or a refund for that product, whichever suits your requirements.

Complaints We always do our best to respond quickly and fairly to any problem relating to purchases from Greka Foods or the service provided. In the event of a problem, call us straight away and we will do whatever is necessary to resolve it as fast as possible. In normal circumstances problems, will be responded to within 24 hours, usually the same day we are notified.

Greka Foods, Nantwich, Cheshire.

Telephone: 07484 829197

info@grekafoods.com

Company No. 09582755

Returns and Damages Credit card authorisation and payment will be taken upon placement of orders.  Upon receipt of your order, you should carefully inspect to make sure that it is intact and that all items ordered are included. You will need to contact us at Greka Foods within 24 hours of receiving your delivery to inform us of any damages or shortages in your delivery or in the unlikely event of a product being unsatisfactory. The courier must be informed of breakages or shortages at the time of delivery. We will replace damaged or lost goods. To ensure that claims are valid, we may ask for damaged goods to be returned, or photographs to be sent to us showing the damage.

Cancelling Orders We cannot cancel any orders once they have been dispatched. For confirmation of your dispatch date please contact us on 07484 829197.

Corporate Gifts If you wish to place a corporate order to send the same goods to a large number of recipients, please call for a special quotation.

Privacy Policy We respect your privacy! Any and all the information collected on this site will be kept strictly confidential and will not be sold, rented, disclosed, reused, or loaned. Any information you provide will be held with the utmost care and will not be used in ways that you have not consented to. If you have any questions, please feel free to call or e-mail us.

Delivery Charges

Orders up to £10 will incur a delivery charge of £2.50.

Orders between £10 and £20 will incur a delivery charge of £4.95

Orders over £20 will incur a delivery charge of £7.95

Delivery charges above apply within the United Kingdom.

We can deliver overseas. Please phone us on +44 (0)7484 829197 or email us at info@grekafoods.com if you would like us to advise you of the price for having an order delivered outside the United Kingdom.

We cannot deliver to P.O. Boxes

Recycling Our Packaging

As a company Greka Foods is committed to recycling as many materials as possible. You too could help our cause by recycling your empty jar and lid.

Thank you for helping us in our recycling efforts.